'Right care first time'
Here at Balderton Surgery we operate an On Call Triage system everyday to deal with on the day emergencies. In the first instance a telephone appointment will be offered with the On Call Duty GP, and if this cannot be dealt with over the phone, an appropriate appointment will be offered. In addition to this we also offer pre bookable/advanced appointments with our GP’s ,ANP's and Nurses.
Please note , our trained Receptionists will ask you some brief questions to ensure you are offered the most appropriate appointment with the Clinician most suited to your individual needs.
Although 111 is available 24 hours a day, this is not an emergency service, the GP Surgery should be contacted in the first instance, when open.
Our Surgery opening hours are between 8am & 6.30pm Monday to Friday.
Outside normal surgery hours (evening, weekends and bank holidays) emergency cover for the practice is provided by Primary Care (PC24) Out of Hours service. PC24 is an urgent care based next to the Kings Mill Hospital Emergency Department (ED) that provides medical care for patients that to not need emergency care. It is a nurse led service (Monday to Friday) and is supported by General Practitioners in the out of hours period (i.e. anytime that your normal GP practice is closed). This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problems and will be expected if required to attend PC24 if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required. During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS. For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.